About the opportunity

Our client is an international software company developing secure digital solutions for organizations across multiple markets.

With a strong focus on engineering, privacy and customer experience, the company is expanding its ability to support a diverse international user base. The technical support function helps customers resolve operational issues while feeding technical insights back into product development.

The role

We are seeking a Technical Support Engineer with strong Linux and web infrastructure skills who can communicate effectively with German-speaking users.

You will troubleshoot installation and configuration issues, investigate technical incidents, reproduce software defects and support customers throughout the resolution process. You will also create technical documentation and contribute to improving support operations.

The role combines technical depth, customer interaction and collaboration with engineering teams in an international environment.

Key responsibilities

Evaluate, prioritize and resolve customer and community support requests.
Communicate with users through email, telephone and video conferencing.
Diagnose installation, configuration, performance and usability issues.
Reproduce bugs and prepare structured reports for the development team.
Coordinate with internal teams to ensure effective investigation and resolution.
Act as a technical point of contact between the company and its user community.
Write and maintain knowledge-base articles, technical guides, tutorials and other support resources.
Participate in product discussions and contribute to roadmap prioritization.
Suggest and implement improvements to support workflows and customer experience.
Manage support cases from initial inquiry through triage, investigation, resolution and follow-up.

Required experience and technical skills

Support and communication

At least 2 years of experience in technical support or another customer-facing service role.
Experience creating technical documentation or support content.
Proven ability to manage support cases throughout their lifecycle.
Experience investigating and reproducing software issues and preparing bug reports for development teams.
Ability to handle complex cases and communicate clearly with customers and internal stakeholders.

Linux and web infrastructure

Strong Linux system administration skills, at a level comparable to LFCE or RHCE certification.
Knowledge of at least one programming language, preferably PHP.
Experience installing and managing WordPress, Drupal or a similar CMS on a Linux server.
Strong knowledge of LAMP environments.
Interest in Docker, Kubernetes and serverless technologies.
Some experience with Git, GitLab and CI/CD.
Interest in cybersecurity and a solid practical understanding of OpenPGP.

Language requirements

Professional fluency in German, with the ability to support German-speaking users.
Professional fluency in English, both written and spoken.

Personal qualities

Strong communication skills and a genuine interest in helping users.
Curiosity and persistence when investigating technical issues.
A structured and analytical approach to troubleshooting.
Ability to manage several cases and priorities simultaneously.
Comfortable working with people from different professional and cultural backgrounds.
A collaborative mindset and willingness to share technical knowledge.

Working environment

You will work in an international software environment with close links between customer support and product engineering.

The role offers opportunities to deepen your expertise in Linux administration, web infrastructure, security-related technologies and technical customer support.

Interested?

If you combine strong Linux and web technology skills with a customer-focused mindset and are comfortable supporting German-speaking users, we would be happy to discuss the opportunity with you.

Apply through Skillhubs to learn more about the role and its technical environment.

Technical Support Engineer - Linux / Web Technologies (German-speaking)