About the assignment

One of our client, an international financial services organisation in Luxembourg is looking for a Business Analyst to support a team following the implementation of Fenergo, an AML/KYC platform. Due to the team's current workload, the consultant will be responsible for documenting internal operational processes and translating them into clear, accurate and user-friendly procedures.

These procedures will be distributed across several entities within the group, including Germany, Poland, Luxembourg,the United Kingdom and others.

The successful candidate will need excellent written English, strong analytical and synthesis skills, and the ability to quickly understand business processes and work independently after an initial knowledge-transfer phase.

Key responsibilities

Gather information from business stakeholders and subject-matter experts to understand operational workflows within Fenergo.
Write, structure and maintain clear, precise, step-by-step operating procedures and work instructions in English.
Translate complex business processes into practical guidance that end users can follow without ambiguity.
Document process steps, user actions, decision points, controls, exceptions and expected outcomes where applicable.
Ensure consistency, clarity and usability across all documentation intended for a multi-country audience.
Review and refine procedures based on feedback from stakeholders and end users.
Quickly assimilate new information, identify missing details and work autonomously once the process has been explained.
Contribute to the quality and standardisation of operational documentation across the group.

Required experience and skills

Proven experience in Business Analysis, process documentation, procedure writing or operational documentation.
Excellent written English, ideally at C1/C2 level, with the ability to produce polished professional documentation.
Demonstrated ability to write clear, structured and detailed step-by-step procedures, work instructions or standard operating procedures (SOPs).
Strong analytical skills, attention to detail and an excellent ability to synthesise complex information.
Ability to understand unfamiliar processes quickly and translate verbal explanations into accurate written documentation.
High degree of autonomy, organisation and reliability.
Experience in financial services, banking, investment funds, compliance or operations.
Knowledge of Temenos, particularly the relevant Transfer Agency (TA) application used by the client.
Previous hands-on experience with Fenergo, particularly in an AML/KYC or client lifecycle management environment.

Preferred qualifications

Familiarity with AML/KYC operational processes and compliance-related workflows.
Experience working with international teams or documenting procedures for multiple entities.

Candidate profile

We are looking for a pragmatic, detail-oriented and highly articulate professional who combines strong writing skills with sound business understanding. The candidate must be able to absorb information rapidly, ask the right questions, structure complex information and produce high-quality documentation with minimal supervision.

A strong Business Analyst with approximately 3–4 years of relevant experience could be an excellent fit. More important than overall seniority is demonstrable excellence in written English, procedure writing and autonomous delivery.

Assignment details

Location: Luxembourg
Duration: 6 months.
Start date: ASAP.
Language: Excellent written English required.
Budget : €70,000–€85,000.

Business Analyst – AML/KYC Procedures & Fenergo