Arendt Investor Services (AIS) is the investor services’ arm of Arendt. We help clients to efficiently run the operational side of their business, bringing peace of mind to investors. Equipped with the latest technology, our 300 experts provide clients with an integrated suite of fund and corporate services, delivered to the highest market standards.

Our services complement Arendt’s legal expertise and regulatory & consulting services. We are a Professional of the Financial Sector (PFS) supervised by the CSSF and ISO 22301 certified.

The experts at AIS and AManco provide clients with: Corporate Services, Fund Administration Services, Governance Services, Operational AML & Compliance Services, Tax Compliance Services, Depositary Services, as well as Third Party AIFM Services (provided by AManco S.A.).

Given the ongoing development of AIS, we are currently recruiting:

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Director - Corporate Services

Your role:

• Supervise Service Delivery and Operations teams for existing clients;

• Visit / Check clients on a periodic basis to evaluate service quality and identify client priorities;

• Identify and attract new prospect to offer the full Corporate Services products;

• Assist in the resolution of complex client issues;

• Resolve complaints within the teams;

• Define with clients their reporting requirements and deadlines, ensuring delivery in an accurate and timely manner;

• Active contributor in achieving commercial goals as business developer and subject matter expert;

• Identify potential market and client opportunities;

• Facilitate working across the business, to improve the client experience by supporting new tools, client satisfaction survey or quality indicators implementation;

• Provide leadership and guidance to the team members: setting smart objectives, providing development plan and infrastructure, supporting high performance culture;

• Active participation in the business line strategy and implementation of key transformation program;

• Active participation in setting up the first line of defence for KYC and Compliance, including active member of the Client Acceptance Committee (CAC);

• Lead the financial targets in high level of autonomy and reports deviance and action plans to the line manager and executive committee team

• Assume mandate for key clients.

Your profile:

• Bachelor’s degree or master's degree in a relevant discipline or MBA;

• Over 15 years of experience in a Service Delivery or Operations in the Corporate Services or Funds Industry experience;

• Proven experience in Leadership roles;

• Ability to build consensus and relationships among executives, partners, and the workforce;

• Strong business development and relationship management skills;

• Ability to work under pressure, plan personal workload effectively, and delegate;

• Problem solving, client mindset, empathy, conflict management, pragmatism;

• Fluent in English.  French is considered an advantage.

#AIS

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Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Arendt promotes equal opportunities and value each employee for what they bring to the community. For more information, please refer to our diversity and inclusion policy on our website.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.
All applications will be treated confidentially.

Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).

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