IT Operations - Support technician

About the role

We are looking for a hands-on and people-oriented IT Support professional to join our IT department at Luxembourg Airport. In this role, you play a key part in ensuring a smooth and reliable IT experience for our users, supporting both on-site and remote teams in a dynamic environment. This position offers the opportunity to grow your technical skills while contributing directly to the efficiency of a business where technology is critical to daily operations.

About us

Jetfly is a leading European private aviation group headquartered in Luxembourg. With over 25 years of experience and more than 540 passionate professionals, we bring together specialized business units offering a complete aviation ecosystem, including fractional ownership, charter services, aircraft management, maintenance, trading and training.

Based in Luxembourg, Jetfly Aviation is the fractional ownership arm of Jetfly. We operate a fleet of 72 Pilatus aircraft (PC-12 and PC-24), along with the Cirrus SF50, combining Swiss precision and exceptional service to deliver a refined private flying experience,  exclusively for over 500 co-owners across Europe.

Responsibilities:

• First point of contact for users
• Address and resolve support tickets efficiently and effectively
• Qualify unresolved issues and act as a liaison with IT service providers and other departments
• Hardware setup (laptops, phones…)
• Manage onboarding processes, including hardware and software setup
• Manage and maintain the IT assets inventory and restocking
• Provide dedicated support to pilots and remote employees, including those at different sites
• Operational management of our corporate applications
• Maintain a knowledge base of technical documentation and support procedures
• Train users on new technologies and IT policies
• Follow ITIL standards
• Collaborate with other IT team members to improve service quality

Profile:

• Degree in Information Technology, Computer Science, or related field.
• First solid proven experience in an equivalent position is required.
• Must be fluent in both English and French; German proficiency is a plus.
• Good understanding of computer systems, networks, and business applications.
• Experience with Microsoft on-prem and cloud administration.
• Excellent knowledge of end-user’s devices operating systems (Windows, macOS, iOS, Android).
• Good problem-solving skills and ability to handle technical challenges.
• Strong customer-service mindset with clear and professional communication skills.
• Ability to work in a team and independently with minimal supervision.
• Eagerness to learn and grow professionally in the IT field.
• Strong organizational skills and attention to detail.
• Strong interest in emerging technologies and hardware.
• Ability to prioritize tasks and manage time effectively.

Jetfly’s offer:

• The role will give you the opportunity to develop your skills and see your work directly contribute to the success of the business.
• You will work in a fast-paced environment.
• The location of the company will allow you to reach it easily by public transport or by car (Luxembourg airport).
• A compensation package that includes meal vouchers, private health insurance and parking spot.
• Last but not least, a fun, multicultural, professional and collaborative work culture where we guarantee that there is never a dull day.