Order Management Officer (M/F)

​​Key Responsibilities

As part of our Customer Experience team, you are at the heart of our order fulfilment process. You ensure that customer orders are processed efficiently from order entry to final delivery, while proactively coordinating with customers, logistics
partners, and internal stakeholders. 

Your Responsibilities

• Manage and process customer orders in SAP, including order changes
• Act as the main point of contact for customers regarding orders, deliveries, and issues
• Coordinate with logistics partners and customer warehouses to ensure on-time deliveries
• Prepare and manage day-to-day customs and export documentation
• Handle delivery discrepancies and logistics claims

Your Profile

• Communicates clearly and listens actively to customers and colleagues
• Delivers excellent service with a proactive, solution-focused mindset
• Works accurately and pays attention to every detail
• Manages multiple tasks efficiently, prioritizes effectively, and meets deadlines
• Demonstrates commercial awareness and understands business needs
• Thrives in a fast-paced, dynamic environment

Technical Skills & Qualifications

• Fluent in German and English (written and spoken) 
• Solid knowledge of MS Office, especially Excel, Word, and Outlook
• Good working knowledge of SAP
• Strong understanding of logistics and shipping processes, including export, international, and contract manufacturing orders
• Knowledge of commercial terms and conditions

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​Salary: 4000€ gross/month + lunch vouchers