Director - Fund Accounting and Transfer Agency

Performance Management and Leadership:

• Set performance criteria for the operational unit and lead the staff performance review process;

• Ensure quality of service delivery to clients, implementation and follow-up of dashboards and success measurement metrics (KPIs);

• Identifying training and development needs for team members, actively contributing to the Company’s Training Committee ;

• Actively involved in client relationship management, with client satisfaction as the core target;

• Foster an environment of employee participation, teamwork, and effective communication within the team;

• Collaborate with other departments to ensure seamless interactions and productive collaboration.

FATA Product Roadmap and Delivery:

• Formulate a Product Roadmap for FATA according to the growth targets for the department;

• Engage with designated clients and lead client-facing projects;

• Ensure the delivery of the FATA product roadmap within budget constraints;

• Facilitate risk and issue management with senior stakeholders.

Operational Excellence and Platform Enhancement:

• Strive for continuous improvements to enhance operational efficiency;

• Support the Director of Business Implementation and Digital Platform in the production of KPIs for product roadmap initiatives;

• Supervise the creation and maintenance of delivery procedures;

• Ensure user management access aligns with security policies.

Customer Onboarding and Stakeholder Management:

• Identify opportunities to optimize the existing customer onboarding process;

• Collaborate with the onboarding team to implement solutions for enhanced efficiency;

• Align onboarding goals with customer objectives;

• Build positive customer relationships for a loyal customer base.

Communication and Collaboration:

• Facilitate communication and collaboration between teams;

• Ensure a seamless flow of information and understanding of stakeholder needs.

Your profile:

• University degree in accounting, finance or equivalent;

•  Minimum 10 years of experience in service delivery within a central administration function for Alternative Investment Funds and a proven track record of exposure to investment funds with different NAV frequencies;

• Fluent in English;

• Experience in fund accounting within AIF, various regulated and non-regulated vehicles;

• Experience with transformation/change management, global process and control framework implementation and system migrations;

• Proven track record of building and leading high performing teams;

• Initiative taking and excellent organization skills;

• Strong client-focus with the ability to develop and maintain important client relationships;

• Excellent communication skills and positive and ‘can-do’ attitude.

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