Customer Aftersales Advisor (m/f)

Customer Aftersales Advisor (m/f)

Full-time | Permanent (m/f)

Location: Leudelange, Luxembourg

Company Overview

Leasys Luxembourg, formerly LeasePlan Luxembourg, is a key player in mobility services and vehicle leasing, with over 35 years of expertise in fleet management. As part of the Leasys Group (a Joint Venture between Crédit Agricole Consumer Finance and Stellantis), we are committed to innovation, sustainability, and delivering high-quality services to our clients and their drivers.

Your Role

As a Customer Aftersales Advisor, you are at the heart of our driver experience. You act as a trusted contact, ensuring that every interaction is handled with professionalism, efficiency, and care.

Your role is key to maintaining high service quality, supporting drivers in their daily mobility needs, and contributing directly to customer satisfaction and loyalty.

Key responsibilities

• Manage incoming driver requests via phone and email in line with internal processes

• Provide clear guidance and accurate information on services, procedures, and solutions

• Handle and resolve customer queries, ensuring timely and effective follow-up

• Coordinate with internal teams to deliver the best solutions

• Proactively reach out to drivers to support them and promote our services

• Accurately record all customer interactions and actions in internal systems

• Contribute to service quality monitoring and continuous improvement initiatives

• Identify recurring issues and suggest process optimizations

• Build and maintain strong relationships with drivers and internal stakeholders

• Actively contribute to a positive team spirit and customer-centric culture

Your Profile

We are looking for a service-driven, resilient, and people-oriented professional who enjoys working in a dynamic environment.

• Strong customer focus with a genuine willingness to help

• Excellent communication and interpersonal skills

• Comfortable handling a high volume of interactions (phone & email)

• Solution-oriented mindset with good problem-solving abilities

• Organized, detail-oriented, and able to manage multiple priorities

• Positive, proactive, and resilient under pressure

• Team player with a hands-on and flexible attitude

• Previous experience in customer service is an advantage

Languages:

• Fluent in French, Luxembourgish and English (C1 level mandatory)

Please note: Only candidates who do not require visa sponsorship and match the above criteria will be considered.

Why Join Us?

• Join a stable and well-established international company in the mobility sector

• Be part of a supportive, collaborative, and people-oriented team

• Take on a key role with real impact on customer satisfaction

• Benefits including pension plan, performance-related bonus, and meal vouchers

• Gain valuable experience in fleet management and customer operations

• Work in an environment that encourages initiative, learning, and continuous improvement