Application Administrator / Support Engineer - GIO
We are looking for an Application Administrator / Support Engineer to take ownership of our business systems and provide second-level support to users across the organization. You will configure and maintain business applications, resolve escalated support issues, manage user access, build reports and automations, and ensure our tools run smoothly as we grow.
This role offers growth opportunities with hands-on experience in system integrations, automation, and technical operations. You will start as a power user and develop into a technical administrator who builds workflows and connects systems.
Experience with CRM platforms (Salesforce, HubSpot) or business application administration is a plus, not a requirement.
Responsibilities
Second-Level Support :
Handle escalated support tickets requiring deeper technical investigation
Diagnose and resolve complex application issues across business systems
Communicate solutions clearly to users in French, English, and German
Document recurring issues and create knowledge base articles
Identify patterns in support requests and address root causes
User & Access Management :
Manage user accounts, permissions, and roles across all business applications
Own onboarding and offboarding processes for system access
Implement and maintain security policies and access controls
System Configuration :
Configure applications to match business processes and workflows
Build and maintain custom fields, objects, and automation rules
Set up and maintain integrations between systems
Data & Reporting :
Create and maintain reports and dashboards that support decision-making
Ensure data quality and consistency across platforms
Handle data imports, exports, and migrations
Teamwork :
Gather requirements from stakeholders and translate them into system configurations
Train team members on system features and best practices
Write clear documentation for configurations and procedures
Proactively suggest improvements to tools and processes
Profile
What Matters Most :
Genuine curiosity: you enjoy figuring out how systems work
Problem-solving mindset: you dig until you find the root cause, not just the quick fix
Fast learner: comfortable picking up new tools and platforms independently
Clear communicator who can explain technical concepts to non-technical users
Required Skills :
Professional working proficiency in French, English, and German (or Luxembourgish)
Ability to troubleshoot issues methodically and document solutions
Basic understanding of how applications store and organize data
Strong written communication skills for support responses and documentation
Nice to Have :
Experience administering Salesforce, HubSpot, or similar platforms
Basic scripting or automation knowledge/interest (JavaScript, Python, or no-code tools like Zapier/Make)
Familiarity with APIs or system integrations
Background in IT support, helpdesk, or technical support
Understanding of SQL or database concepts
Soft Skills
Strong sense of ownership for system reliability and user satisfaction
Clear and helpful communication style
Self-management skills: ability to prioritize tickets and projects independently
Collaborative mindset and willingness to assist team members
Proactive approach to identifying and fixing recurring problems


