IT Support Specialist

At SLG, we are at the forefront of leveraging technology to drive innovation and enhance operational efficiency.

We believe in fostering a dynamic and collaborative environment where our IT Support Specialists play a pivotal role in ensuring seamless technology integration and optimal user experience.

Join us as we pave the way for cutting-edge solutions and transformative advancements in the digital landscape and be part of a company that values innovation and is committed to stay ahead of the tech curve.

Key Responsibilities:

• Provide comprehensive technical support to end-users, addressing hardware, software, and network issues promptly and effectively.

• Deploy and manage cloud-based solutions, leveraging platforms such as Microsoft 365 and Azure for enhanced productivity and scalability.

• Collaborate with cross-functional teams to design and implement IT infrastructure solutions that align with business objectives and promote operational efficiency.

• Utilize modern tools and technologies for automated deployment, monitoring, and maintenance of systems, ensuring optimal performance and security.

• Proactively identify opportunities for process improvement and optimization, driving continuous enhancement of IT services and support mechanisms.

• Managing and maintaining hardware and printing infrastructure.

• Participate in the implementation and deployment of SLG group’s projects.

Required Qualifications:

• Degree in Computer Science, Information Technology, or related field.

• Minimum 3 years of experience in IT support, with a strong foundation in system administration and network management.

• Proficiency in cloud computing platforms such as Microsoft 365 and Azure, including experience with administration and configuration.

• Familiarity with ITIL best practices and service management principles.

Technical and Personal Skills:

• Expertise in troubleshooting hardware, software, and network issues, with strong problem-solving abilities.

• Strong Service orientation and excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders effectively.

• Proactive attitude and a passion for staying updated with the latest trends and developments in technology.

• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment and to be a great Team player.

• Collaborative mindset and the ability to work effectively in cross-functional teams.

• French, English skills (spoken and written) – German and Luxemburgish are an advantage.

Benefits and Opportunities:

• A stimulating, dynamic and friendly work environment

• Comprehensive training opportunities

• Flexible Work hours

• Meal Vouchers

• 13th month

• Free Car Park