Student Experience Employee

LUNEX is a young and ambitious private University of Applied Sciences (Établissement d'Enseignement Supérieur Spécialisé) in Health, Exercise and Sports in Luxembourg, attracting students from Europe and beyond. We offer high-quality and innovative teaching and learning in higher education and research.

We are expanding our team and are looking to recruit a Student Experience Employee on a full-time, permanent basis.

Responsibilities:

• Act as focal point of information for students on all academic matters,
• Coordinate and advise students, establish liaison with the institution staff,
• Support in the planning and implementation of on and off-site events to promote study and learning among both existing and potential student body,
• Cooperate closely with all departments,
• Offer support to and track students and interested parties throughout the entire student life cycle,
• Analyse and report on student progress, come with solutions for improvement.

Must-have requirements:

• University degree or comparable vocational training, ideally with focus on educational sciences, social sciences, personal development, business administration,
• First relevant professional experience, ideally in a university administration,
• High professional and social competence as well as confidence in communicating with different target groups - both in personal and written contact,
• Very good organizational and project management skills, ability to multi-task under time constraints, sense of responsibility and discretion,
• Pro-active, independent and target-oriented way of working, with a passion to learn and develop within the role,
• Dynamic and energetic personality, friendly, open and cooperative character with a positive approach to work,
• Excellent communication skills, with high level of French and English written and speaking skills, 
• Mastery of MS Office applications,
• An understanding of and commitment to Equality and Diversity policies.

Nice-to-have requirements:

• German language skills,
• Experience in student management software,
• Experience in academic administration setting.

We offer:

• a dynamic and stimulating work environment within an international team of experts,
• competitive salary in line with qualifications and experience.

We aim to be an equal opportunities employer and welcome applications from all sections of the community.