

Advisory Key - De Beggen 169, Luxembourg, 121, Luxembourg
IT Production Officer
Your day to day
Monitoring & Incident Management
- Monitor production platforms daily to ensure optimal functionality.
- Proactively detect and resolve incidents using advanced diagnostic tools.
- Oversee end-of-day processing, ensuring accurate execution of transactions.
- Document start and end-of-day processes to maintain clear audit trails.
Helpdesk Management & User Support
- Assist in Helpdesk management, handling intervention and development requests.
- Provide first-level support to users when needed.
Supplier Management & IT Maintenance
- Work with the Head of IT to manage supplier relationships and maintain updated tools.
- Install and test updates and patches to ensure regulatory and operational compliance.
KPI Tracking & Reporting
- Produce KPIs on IT production status for performance evaluation.
- Report operational risks to the Risk Department and follow up on corrective actions.
- Log and document incidents in SUN and/or GLPI for efficient tracking.
Profil :
Hard Skills
- Strong IT production and operational task management skills.
- Ability to identify and escalate data integrity and reporting discrepancies.
- Solid understanding of banking operations, regulatory frameworks, and financial reporting.
- Troubleshooting skills for PC-related issues and first-level support.
- Experience with AS400 / Olympic for regulatory reporting and data processing.
- Ability to collect, integrate, and validate data from multiple sources.
- Strong documentation and compliance skills for regulatory reporting.
Soft Skills
- Rigorous & Reliable – Organized, methodical, and committed to deadlines.
- Results-Oriented – Able to use resources effectively and implement solutions.
- Team Player & Communicative – Works well with others and adapts communication to different stakeholders.
- Adaptable & Flexible – Comfortable working in a dynamic environment.

FixedTerm
03/02/2025
De Beggen 169
None
FullTime