Support Agent Corporate Onboarding (m/f/n)

Your missions:

As a Support Agent Corporate Onboarding, you will be responsible for supporting clients during their entry into business relations with the bank, from document collection to account opening, and ensuring the follow-up of the business relationship.

Your main responsibilities are as follows:

1. Ensure initial contact and analyze the needs of requesting companies to determine appropriate products and services
2. Collect and verify the documents necessary for the entry into relationship (KYC, articles of association, proof of identity, mandates, etc.)
3. Perform compliance control and guarantee its follow-up (anti-money laundering, terrorist financing, sanctions, etc.)
4. Create client files in internal systems
5. Open accounts and activate banking services and products
6. Carry out the configuration of online banking (multiline / s-net business)
7. Manage current banking operations
8. Process specific requests (statement orders, Multiline user changes, etc.)
9. Perform regulatory monitoring related to collective management and co-ownership rules
10. Ensure coordination with internal teams (ALO, FCC, etc.)
11. Guarantee client support as well as proactive communication with designated interlocutors throughout the process

Required Qualifications:

1. Holder of a Bachelor's degree with an orientation in Economics, Management, or Law
2. Professional experience of at least 3 years in the field of Corporate Banking
3. Mastery of French and English languages; knowledge of the Luxembourgish language constitutes an advantage

Technical skills:

The acquisition of these skills can, based on demonstrated learning predispositions, be carried out through the coaching and training offered by the Bank during the start of the position and the integration period.

Professional skills:

1. Drafting of technical documents and procedures
2. Principles of economics
3. Banking products
4. Operational skills related to tasks

Regulatory skills:

1. Legislation and regulations applicable to the profession exercised
2. Internal policies

IT and digital skills:

1. MS Office
2. IT tools dedicated to the profession exercised

Behavioral skills:

1. Adopt a collaborative attitude with professional interlocutors
2. Be part of a client-centric approach making client satisfaction a priority
3. Show an open mind towards change and adapt to the evolution of the bank
4. Demonstrate commitment and passion for the realization of missions

Reasons to join Spuerkeess:

1. Voted the most attractive employer in Luxembourg in 2023 according to the Randstad Study
2. Strong commitment towards social and economic responsibility
3. Attractive salary conditions with a public law status assimilated to that of state employees
4. Great flexibility of working hours and hybrid working mode
5. Personalized coaching program with a follow-up throughout the integration
6. Wide range of training and strong internal mobility synonymous with career evolution
7. Workplace well-being actions and free Spuerkeess fitness room with group classes

Recruitment information:

Please send us your CV as well as a cover letter by applying directly on our career site. A criminal record will be requested during the recruitment process. For degrees obtained abroad, outside Benelux, registration in the register of university diploma titles issued by the Ministry of Research and Higher Education must obligatorily be introduced. In accordance with our values of equity and respect, we favor an inclusive and diversified work environment. Thus, we are committed to equal opportunities and encourage all qualified and eligible candidates to apply, regardless of their gender identity/expression, age, ethnic and cultural origin, religion and beliefs, sexual orientation, disability or neurodiversity, or any other personal characteristic.