Convention-based Internship - Customer Journey Expert (m/f/n)

Spuerkeess is actively seeking an Intern to join the Business Innovation Office starting in April 2026!

Your mission:

Within the "INTRA: Internal Innovation" team, you will play a key role in understanding, designing, and optimizing customer journeys to improve the overall experience, satisfaction, and loyalty. You will be responsible for identifying friction points and proposing concrete improvements.

Task Description:

1. Analyze existing customer journeys (digital and physical) to identify pain points and opportunities for improvement
2. Design seamless, consistent, and user-centric customer journeys (UX, service design)
3. Define performance indicators (KPIs) related to customer experience and monitor their evolution
4. Collaborate closely with product marketing, customer service, IT, and data teams to implement concrete solutions
5. Participate in customer journey mapping and their continuous evolution
6. Set up user tests, surveys, or client interviews to gather field insights, then analyze client feedback
7. In-depth work on the classification, organization, and digitalization of archives

Required Qualifications:

1. Student currently enrolled in a university program (Bac+4/5) in Marketing, UX Design, Project Management, or similar
2. Holder of a university internship agreement covering the entire duration of the internship
3. Mastery of French and English; knowledge of the Luxembourgish language is an advantage
4. Enthusiastic, motivated, and dynamic
5. High level of discretion

We offer you:

1. A convention-based internship of at least 3 months with a leading employer in Luxembourg
2. Full integration within a competent team
3. Development of your skills through participation in various department activities
4. A dynamic and varied work environment
5. Flexible working hours
6. Accessibility by public transport

Your application file must contain:

1. A detailed curriculum vitae
2. A criminal record check will be requested during the recruitment process.