Relationship Manager - Division SME (m/f/n)

Your missions:

As a Relationship Manager, you will be responsible for managing client relationships by ensuring the quality of client service.

Your main responsibilities are as follows:

1. Contact and visit clients
2. Establish multi-product requests and collect the necessary documents from the client
3. Develop an offer of financial products and services based on client needs
4. Visit clients to consolidate and follow up on the commercial relationship
5. Inform clients about new products or services
6. Propose areas for improvement and evolution (products, relationship strategy, and client loyalty, etc.)
7. Contact clients to resolve or clarify anomalies (delays, overruns, etc.)
8. Proactively prospect for new clients
9. Analyze and monitor quantitative and qualitative performance indicators
10. Evaluate the financial health of clients by analyzing financial reports, cash flows, and financial ratios
11. Negotiate financial conditions and interest rates
12. Monitor the financial performance of clients and adjust strategies

Required Qualifications:

1. Holder of a Master's degree with a Finance / Economics / Business Management orientation
2. Professional experience of at least 5 years in the field of Corporate Banking
3. Mastery of French and English languages; knowledge of the Luxembourgish language constitutes an advantage

Technical skills:

The acquisition of these skills can, based on demonstrated learning predispositions, be carried out through the coaching and training offered by the Bank during the start of the position and the integration period.

Professional skills:

1. Business relationship management (clients)
2. Writing skills for notes, reporting, and minutes
3. Guarantees and mortgages
4. Financial Analysis and financial dashboards
5. Banking products

Behavioral skills:

1. Adopt a collaborative attitude with professional interlocutors
2. Be part of a client-centric approach making client satisfaction a priority
3. Show an open mind towards change and adapt to the evolution of the bank
4. Demonstrate commitment and passion for the realization of missions

Reasons to join Spuerkeess:

1. Voted the most attractive employer in Luxembourg in 2023 according to the Randstad Study
2. Strong commitment towards social and economic responsibility
3. Attractive salary conditions with a public law status assimilated to that of state employees
4. Great flexibility of working hours and hybrid working mode
5. Personalized coaching program with a follow-up throughout the integration
6. Wide range of training and strong internal mobility synonymous with career evolution
7. Workplace well-being actions and free Spuerkeess fitness room with group classes

Recruitment information:

Please send us your CV as well as a cover letter by applying directly on our career site. A criminal record will be requested during the recruitment process. For degrees obtained abroad, outside Benelux, registration in the register of university diploma titles issued by the Ministry of Research and Higher Education must obligatorily be introduced. In accordance with our values of equity and respect, we favor an inclusive and diversified work environment. Thus, we are committed to equal opportunities and encourage all qualified and eligible candidates to apply, regardless of their gender identity/expression, age, ethnic and cultural origin, religion and beliefs, sexual orientation, disability or neurodiversity, or any other personal characteristic.