Payments Service Agent (m/f/n)

Your missions:

As a Payments Service Agent, you will be responsible for managing financial transactions, client support, maintaining account integrity, and the logistics of physical valuables for clients.

Your main responsibilities are as follows:

1. Process outgoing transfer orders received from professional clients via electronic support
2. Manage SEPA Direct Debits
3. Manage distribution channels and related agreements (opening, modification, and cancellation) for channels such as Multiline, EBICS, SOFIE, etc.
4. Offer support to professional clients as well as to the Bank's branches and departments in resolving problems and answering questions
5. Participate in the development and improvement of electronic tools used for payment processes
6. Monitor non-standard operations, including transactions with exchange rates or amounts exceeding a defined threshold
7. Act as second-line support for the SDI and provide technical and operational support for payment and authentication instruments
8. Manage payment and authentication instruments such as S-Net, S-Net Mobile, S-Net Consultation, LuxTrust, payment cards, Totemo, open banking interface, and S-Bank
9. Manage inquiries and complaints, research, cancellation requests, and fraud cases
10. Manage incidents including unavailability and malfunctions, fraud and phishing attempts, as well as the coordination of communication around these events
11. Manage current accounts, savings accounts, and deposit accounts initiated by clients
12. Manage services such as Axxess, Zebra, school savings, etc.
13. Ensure operational follow-up for the SDI, branches, and commercial departments for the proper functioning of products
14. Manage / intervene in projects related to payment products
15. Carry out product-related modifications such as interest rate changes
16. Be responsible for issuing financial statements for company auditors
17. Manage the logistics of physical currency and precious metals bought or sold by the bank
18. Handle the distribution of these valuables via branches and automated teller machines (ATMs)
19. Ensure the security of these valuables and verify their authenticity
20. Ensure the proper functioning of the automated teller machine network

Required Qualifications:

1. Holder of a secondary school leaving diploma with an orientation in Economics, Finance, Accounting, Banking, or IT applied to financial services
2. Professional experience of at least 5 years in the banking or financial sector (fraud management, transaction monitoring, knowledge of SWIFT messages)
3. Mastery of Luxembourgish, French, English, and German languages

Technical skills:

The acquisition of these skills can, based on demonstrated learning predispositions, be carried out through the coaching and training offered by the Bank during the start of the position and the integration period.

Professional skills:

1. Operation of Visa systems and interbank infrastructures
2. Interbank payments
3. Payment systems
4. Banking products
5. E-banking products
6. Innovative payment methods (instant payment, digicash, apple pay)
7. Traditional payments (Cards (debit/credit), transfer, S-Net)

Regulatory skills:

1. GDPR
2. Payment services regulations (e.g., PSD2)

Behavioral skills:

1. Adopt a collaborative attitude with professional interlocutors
2. Be part of a client-centric approach making client satisfaction a priority
3. Show an open mind towards change and adapt to the evolution of the bank
4. Demonstrate commitment and passion for the realization of missions

Reasons to join Spuerkeess:

1. Voted the most attractive employer in Luxembourg in 2023 according to the Randstad Study
2. Strong commitment towards social and economic responsibility
3. Attractive salary conditions with a public law status assimilated to that of state employees
4. Great flexibility of working hours and hybrid working mode
5. Personalized coaching program with a follow-up throughout the integration
6. Wide range of training and strong internal mobility synonymous with career evolution
7. Workplace well-being actions and free Spuerkeess fitness room with group classes

Recruitment information:

Please send us your CV as well as a cover letter by applying directly on our career site. A criminal record will be requested during the recruitment process. For degrees obtained abroad, outside Benelux, registration in the register of university diploma titles issued by the Ministry of Research and Higher Education must obligatorily be introduced. In accordance with our values of equity and respect, we favor an inclusive and diversified work environment. Thus, we are committed to equal opportunities and encourage all qualified and eligible candidates to apply, regardless of their gender identity/expression, age, ethnic and cultural origin, religion and beliefs, sexual orientation, disability or neurodiversity, or any other personal characteristic.