Operations Officer

ABOUT US 

flibco.com is a digital company, focusing on providing a state-of-the-art mobility service in Airport transportation. We're actively leveraging business intelligence methodologies to constantly improve customer satisfaction by dynamically enhancing our business processes, identifying new opportunities and service areas as well as increasing our level of service. 

Furthermore, we focus on state-of-the-art solutions for our transportation partners and suppliers. We arrange, develop, and equip our partners with continuously improved software that facilitates their daily business needs. Our common vision is to become the leading provider of smart, efficient and high-quality airport transfers, connecting passengers with all the main airport in Europe.  For this reason, we are looking for a motivated team player who will contribute to making this vision come true. 

If this sentence “IT ALWAYS SEEMS IMPOSSIBLE UNTIL IT IS DONE” is motivating you, then you should check out this opportunity: 

WHAT IS OFFERED?  

A Modern working environment 

• 100% support of your initiative and enthusiasm. 

• Team of like-minded people passionate about what they are doing and creating opportunity to make a difference. 

• Plenty of challenges to solve and to demonstrate your expertise. 

• Flexible working hours: it is not about the time spent at the office; it is about the results that you deliver. 

• Office on the South of the Grand Duchy of Luxembourg with opportunities of business travel across Europe. 

• International team spirit. 

About your Role: 

As part of our continued growth across Europe, we are looking for a Operations Officer to support and strengthen our operational network. 

You are organized, hands-on, and solution-oriented. You enjoy working with partners, solving operational challenges, and ensuring that things run smoothly on a daily basis. You are comfortable in a dynamic environment where priorities can evolve and where collaboration is key. 

In this role, you will act as an operational contact point for our bus and door2gate partners. You will support day-to-day coordination, help monitor service quality, and contribute to maintaining reliable and efficient operations across our network. 

This is a great opportunity to grow within an international mobility company and gain strong exposure to operational management in a multi-country environment. 

Your Mission: 

• You support and maintain relationships with our operating partners and suppliers. 

• You act as a first point of contact for bus and door2gate partners, assisting drivers and   operational stakeholders when needed. 

• You analyse incoming claims together with Customer Care and follow up on corrective actions. 

• You help monitor service quality and identify improvement areas in collaboration with internal teams. 

• You review bus departures and On-Time Performance (OTP) with the Network Planning team. 

• You ensure operational data is correctly updated in our back-end systems (schedules, lines, drivers, users, etc.). 

• You support the Administrative Department when required. 

• You collaborate closely with the flibco.com Operations Coordinator, Network Planner, and Country Managers. 

• You participate in operational meetings and performance follow-ups. 

• You may travel onsite occasionally to review operations or support training sessions for drivers and agents. 

How You’ll Work: 

We trust our employees and value autonomy. You will work in a collaborative, impact-driven culture where everyone’s voice is heard and ideas matter more than hierarchy. You will take ownership of your work, suggest improvements, and be encouraged to share your ideas. 

What Makes This Role Unique  

This role puts you at the heart of our daily operations. You will have direct interaction with partners and a real impact on service quality and operational reliability. You will gain hands-on experience in operational coordination within an international mobility network and develop a strong understanding of how transport operations are managed across markets. If you enjoy combining coordination, problem-solving, and operational follow-up, this role offers strong learning and development opportunities. 

The expectation is clear: think proactively, act strategically, and always keep performance, profitability, and operational efficiency in mind. 

Who you are 

• You have around 2–4 years of experience in operations, logistics, mobility, transport, tourism, or a related field. 

• You are organized, detail-oriented, and able to manage multiple tasks simultaneously. 

• You have a structured and solution-focused working style and feel comfortable in a fast-growing environment. 

• You have strong interpersonal and communication skills and enjoy working with different stakeholders. 

• You are comfortable using CRM systems and MS Office tools (especially Excel). 

• You are fluent in English and French. Any additional European language is a plus. 

Location 

This position is based at our headquarters in Luxembourg. We embrace a hybrid work model, offering flexibility between remote work and on-site collaboration. 

Ready to take on this challenge and have a good time doing it? Let’s make great things happen together! 

See you soon, 

Emmanuelle 

Flibco.com is an equal opportunity employer. We celebrate diversity to committed to creating an inclusive environment for all employees.