Operations Agent - Business Aviation Center
lux-Airport - Société de l’Aéroport de Luxembourg SA
Your next professional destination
Working for lux-Airport
Do you know Luxembourg airport as a passenger?
Would you like to join our team?
lux-Airport is the company that operates Luxembourg's national airport.
Its main roles are :
Providing a safe, high-performance infrastructure for the air transport of passengers and goods
Developing the surrounding areas in terms of activities and facilities.
Our airport has over 120 direct destinations served by 16 airlines.
In 2024, it welcomed some 5.4 million passengers.
Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.
lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.
The smooth running of our company relies first and foremost on the passion and excellence of our staff.
To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.
Why joining us?
Working for lux-Airport means working in an exciting and stimulating environment.
It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.
In fact, we believe that this approach is the most effective way of fostering personal fulfillment.
It also creates a working environment where individuals can develop their full potential and expertise.
This perfectly reflects our “Just Culture”.
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Our job opportunity
Today, we are currently recruiting an Operations Agent - Business Aviation Center.
Your responsibilities
*Your daily tasks
Providing operational, commercial and administrative support for the Business Aviation Centre, as well as providing additional daily assistance for the protocol activities of the VIP Lounge
Receiving and handling all customer and crew requests at the Business Aviation Centre
Coordinating and following up operators' requests for assistance (using internal management tools)
Ensuring and monitoring the planning and follow-up of flight operations (radio frequency, weather, Notam, flight planning, various services)
Ensuring that arrivals and departures run smoothly and are processed correctly (communication to partner service providers, authorities, airport security, customs, police, etc.)
Ensuring customer loyalty and being a driving force in the continuous improvement of the services offered
Carrying out customer invoicing and payment operations
At the same time, on a daily basis as well as during exceptional events, welcoming passengers to the VIP Lounge and providing related services in accordance with the specific specifications of a demanding clientele
Developing, maintaining and guaranteeing the communication of information to ensure the smooth running of operations
Carrying out the administrative tasks inherent in the role of Operations Officer
*Your other missions
Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).
Participating in the integration of new employees
Participating in waste sorting and energy saving through responsible behavior
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The required profile
Studies / training
Higher education diploma (Bac +2) or equivalent experience
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Experience
Proven first professional experience in an airport environment and/or in any job involving top-of-the-range services for a demanding clientele
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Skills and knowledge required
*IT Tools
Mandatory :
Microsoft Office Suite.
*Languages
Mandatory:
French: fluent spoken and written (C1 minimum)
English: operational level in the business - advanced level (B2 minimum)
Nice-to-have:
Given the international context of our customer base, knowledge of any other language is an asset.
*Know-how and interpersonal skills specific to the job
Strong customer focus
Organisational skills and good management of priorities
Proactive, common sense and solution-oriented
Excellent communication skills and adaptability
Experienced profile and inclined to work as part of a team
Absolute respect for the rules of confidentiality affecting the activities of the Business Aviation Center
*Other
Valid permanent B driving licence
*Important note on working hours - please apply with full knowledge of the facts
Please note that this position is organized on a shift basis.
Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.
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Our offer
A compensation based on a salary scale, plus fringe benefits
A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.
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Note regarding the recruitment process
The whole application process is managed by Skeeled.
Our recruitment team will contact you in case your profile matches to our needs.
Thank you in advance for your understanding.
