Guest Experience Officer (M/F/D)

Guest Experience Officer (M/F/D)

As a Guest Experience Officer, you will be the face and heart of our client. You don’t just manage a space; you curate an environment where professionals thrive. By embedding our CARE philosophy (Connect, Act, Refine, Elevate) into everything you do, you turn a workplace into a community and a service into an experience.

What you’ll do

• Master of Hospitality You are the first point of contact. From a warm morning welcome to ensuring the coffee is fresh and the lighting is perfect, you make sure the space is "stage-ready" every single day.
• Operational Excellence You keep the engine running. This means managing mail, overseeing meeting room setups, coordinating with maintenance/cleaning teams, and ensuring that member onboarding is seamless. If there’s a problem, you’re already on your way to fixing it.
• Community Builder You bridge the gap between "coworkers" and "community." You’ll facilitate networking, host events, and gather feedback to ensure our members feel heard, valued, and connected.
• Business Growth Champion You have an eye for opportunity. Whether it’s giving a tour to a prospective lead, suggesting a larger meeting room for a growing team (upselling), or spotting a new business lead, you directly contribute to the success and occupancy of your Silversquare location.

 What we are looking for

• The Personality: You are naturally proactive, detail-oriented, and genuinely enjoy helping people.
• The Skills: You have a "service-first" mindset but understand the business side of things (commercial awareness).
• The Language: You are fluent in French and English. Knowledge of German and or Luxembourgish is a big plus.
• The Background: You have experience in hospitality, coworking, or high-end retail/customer service.

How we measure success

• Happiness: Member satisfaction (NPS) and community vibes.
• Efficiency: How quickly and effectively you resolve space issues.
• Growth: Your impact on member retention and lead generation.
• Standards: Keeping the space pristine and compliant with our protocols.