Ground Operations Officer

Ground Operations Officer

About the role

The Ground Operations officer has knowledge of the current ground operational regulations and the industry’s quality, contractual and safety standards.  He/she shall act closely in cooperation with the Nominated Person Ground Operations.

About us

Jetfly is a leading European private aviation company headquartered in Luxembourg. We operate a fleet of 72 aircraft, including PC-12, PC-24, and Cirrus SF50. With over 25 years of experience and more than 540 passionate professionals, we bring together specialized business units offering a complete aviation ecosystem, including fractional ownership, charter services, aircraft management, trading, maintenance, and training.

Responsibilities

• Monitor contract management and performance of the stations/airports and propose/take actions to improve ground handling.
• Identify, select, contract and monitor services of Ground Service Providers and other providers at Airports.
• Monitor Service Level Agreements with Ground Service Providers and internal departments to ensure commercial aspects as well to ensure safety, compliance and operational aspects of the operations as part of a Jetfly Group approach.
• Establish and maintain strong relationships with all clients, partners and networks.
• Carry out administrative tasks, such as gathering data, preparing reports, and database management on all topics related to ground operations.
• Continue standardizing processes at our mains bases regarding cleaning and stocks
• Monitor regulatory and other industry changes affecting processes & procedures within the scope of Ground Operations and propose/implement changes if/where applicable.
• Evaluate and implement the corporate sustainability policy and program.
• Ensure compliance and gain expert-level knowledge with international, national, and local environmental regulations, including the EU ETS, UK ETS, CORSIA, French offset, Refuel EU, CSRD requirements.
• Establish and manage sustainability-related KPIs, mandatory MRV plans, audits, reports, and disclosures of our sustainability performance.

Profile

• Proven experience in the aviation industry, ideally in ground operations or business aviation
• Preferably, knowledge of environmental regulations affecting aviation
• Strong project management skills with the ability to coordinate cross-functional teams and actions.
• Able to manage complex and multiple data streams (mastering Excel) for the operation, monitoring and reporting on sustainable actions.
• Excellent communication and stakeholder management skills.
• Driven by continuous improvement, result oriented.
• Capable of working independently as well as in a team.
• Fluent in English; French is a plus.