Client Relationship Managers - Service Center (m/f/n)

Your missions:

As a Service Center Client Relationship Manager, you will be responsible for handling calls and messages from private clients to answer their questions and support them in their "daily banking".

Your main responsibilities are as follows:

1. Answer client calls
2. Process S-Net messages and client emails
3. Assist clients with their questions related to the use of the Bank's products/services
4. Execute operations requested by clients
5. Control and validate online account opening requests

Required Qualifications:

1. Holder of a secondary school diploma or Bachelor with an economic, finance or similar orientation
2. Developed commercial sense, interpersonal skills and good presentation
3. Mastery of Luxembourgish, French and English languages

Technical skills:

The acquisition of these skills can, based on demonstrated learning predispositions, be carried out through the coaching and training offered by the Bank during the start of the position and the integration period.

Professional skills:

1. E-Banking
2. Bank operations
3. Retail
4. Personal loans and various credits (e.g., studies)
5. Banking products
6. Commercial approach (ACR)

Regulatory skills:

1. AML (KYC/KYT)
2. Circulars relating to banking operations (e.g., CSSF)

IT and digital skills:

1. Electronic document management (GED)
2. Visocall/Videoconferencing

Behavioral skills:

1. Adopt a collaborative attitude with professional interlocutors
2. Be part of a client-centric approach making client satisfaction a priority
3. Show an open mind towards change and adapt to the evolution of the bank
4. Demonstrate commitment and passion for the realization of missions

Reasons to join Spuerkeess:

1. Voted the most attractive employer in Luxembourg in 2023 according to the Randstad Study
2. Strong commitment towards social and economic responsibility
3. Attractive salary conditions with a public law status assimilated to that of state employees
4. Great flexibility of working hours and hybrid working mode
5. Personalized coaching program with a follow-up throughout the integration
6. Wide range of training and strong internal mobility synonymous with career evolution
7. Workplace well-being actions and free Spuerkeess fitness room with group classes

Recruitment information:

Please send us your CV as well as a cover letter by applying directly on our career site. A criminal record will be requested during the recruitment process. For degrees obtained abroad, outside Benelux, registration in the register of university diploma titles issued by the Ministry of Research and Higher Education must obligatorily be introduced. In accordance with our values of equity and respect, we favor an inclusive and diversified work environment. Thus, we are committed to equal opportunities and encourage all qualified and eligible candidates to apply, regardless of their gender identity/expression, age, ethnic and cultural origin, religion and beliefs, sexual orientation, disability or neurodiversity, or any other personal characteristic.