IT Service Desk agent

lux-Airport - Société de l’Aéroport de Luxembourg SA

Your next professional destination

Working for lux-Airport

Do you know Luxembourg airport as a passenger? 

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

• Providing a safe, high-performance infrastructure for the air transport of passengers and goods

• Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment. 

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment. 

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our “Just Culture”.

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Our job opportunity

Today, we are currently recruiting an IT Service Desk agent.

Your responsibilities

*Your daily tasks

• Implementing, maintaining and troubleshooting computer systems

• Receiving the requests, creating the tickets and addressing users requests via the ticketing system

• Carrying out inventories

• Providing equipment to users

• Researching solutions

• Following up with external customers

• Responding to requests in case of operational or technical incidents

• Participating in different IT projects (system, network or applications)

• Writing technical procedures

*Your other missions

• Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).

• Participating in the integration of new employees 

• Participating in waste sorting and energy saving through responsible behavior

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The required profile

Studies / training

Full cycle of higher education studies or equivalent (bac+2)

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Experience

Successful experience of a minimum of two years

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Skills and knowledge required

*IT Tools

Mandatory:

Microsoft Office suite

*Languages

Mandatory:

• French: fluent spoken and written (C1 minimum)

• English: operational level in the business (B2 minimum)

*Know-how and interpersonal skills specific to the job

• Priority management

• Excellent organizational skills

• Analytical skills

• Good interpersonal skills

• Teamwork and collaboration

*Other

• Valid driving license B

*Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

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Our offer

• A compensation based on a salary scale, plus fringe benefits

• A chance to work for an internationally-known and fast-growing Luxembourgish company

• A professional opportunity in the field of aviation, a high-tech sector.

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Note regarding the recruitment process

• The whole application process is managed by Skeeled.

• Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.