About Rotarex

Since 1922, Rotarex has been a global leader in cylinder valves, regulators, and equipment for gas applications. With 1,800 employees worldwide, we serve industries such as semiconductors, medical, research, automotive, food & beverage, fire protection, and more.

Innovation, quality, and customer trust are at the heart of what we do. As a family-owned company with an international reach, we combine agility with the strength of a worldwide industrial group.

📍 Position based in Lintgen (Luxembourg)

Relocation to our brand-new Industry 4.0 site in Bissen, a state-of-the-art facility designed with both employee well-being and industrial performance in mind.

Why join us?

Are you a hands-on IT support specialist who enjoys solving problems and keeping systems running smoothly?

This role gives you the opportunity to be at the heart of our IT operations, supporting end users while ensuring the reliability and performance of our infrastructure. You’ll play a key role in maintaining business continuity and improving the daily IT experience across the organization.

Here, your expertise will have a direct impact on systems, processes, and user satisfaction.

🎯 Why this role is made for you

Because you want to:

Provide end-to-end IT support across a diverse and evolving environment.
Work closely with users and IT teams to solve issues efficiently and deliver real value.
Go beyond basic support by contributing to system improvements and technology upgrades.
Combine your technical skills with strong communication to support users and drive solutions.

🔍 What you’ll do

As an IT Support Specialist, you will:

Provide support for the entire IT infrastructure, ensuring systems run smoothly
Handle incidents and service requests, resolving them or escalating when needed
Maintain accurate documentation and keep procedures up to date
Troubleshoot and upgrade desktops, laptops, printers, scanners, and phone systems
Manage IT assets and maintain inventory databases
Install, configure, and maintain hardware, software, and user accounts
Deliver Level 1 and Level 2 support on a daily basis
Monitor systems, follow alerts, and ensure backup and antivirus processes are effective
Support IT operations outside standard hours when required, as part of on-call rotation
Contribute to continuous improvement of IT services and user experience

✅ Professionals qualities

Strong knowledge of IT infrastructure, end-user devices, and workplace technologies (computers, printers, phones, meeting room equipment, etc.)
Good understanding of incident, request, and asset management processes (ITIL knowledge is a plus).
Experience with user and account management, as well as common business applications.
Solid knowledge of client and server operating systems, networks, and backup/restore processes.
Familiarity with monitoring tools, messaging solutions, and security best practices (including GDPR and data privacy).
Strong troubleshooting, problem-solving, and decision-making skills.
Excellent communication skills with a customer- and service-oriented mindset.
Ability to work independently while being a strong team player.
Fluency in French and English.

💡 Bonus points

Experience in an industrial or manufacturing environment.
Exposure to IT asset management tools or service management platforms.
Knowledge of phone systems, printing infrastructure, or security devices.
Additional language skills are a plus.

🌟 What makes this role exciting

By joining us, you’ll find much more than a typical IT support role:

A central position ensuring the reliability and performance of our IT environment
A direct impact on end-user experience and business continuity
A dynamic environment combining operational support and continuous improvement
A role with autonomy and variety, interacting with multiple teams and technologies
A culture that values collaboration, responsiveness, and technical expertise

💡 What you will find at Rotarex

A key role supporting our IT teams and internal teams
The opportunity to join our brand-new Industry 4.0 site in Bissen from 2026
The strength of a global industrial group combined with a human-sized culture
An innovative and technically demanding environment
Training and career development opportunities
Flexible working hours, including on-call rotation, supporting work-life balance
Attractive benefits and a modern working environment
An advantageous collective labor agreement (extra leave, bonuses, medical hours, etc.)
A social fund supporting important life events (marriage, birth, retirement…)
Easy access: 3 minutes from Lintgen train station + free parking
Additional perks: Sympass discounts, preferential mobile plans, partner banks, and attractive health coverage
Company events that foster team spirit (Family Day, Christmas party, team buildings, sports sponsorships, etc.)

Recruitment process

First interview via Teams
Second interview on site

Tip: AI-generated answers can feel a bit generic… so stand out by using your own words 😉

📢 Important: Only applications submitted via the official form will be considered. Applications sent through other channels cannot be processed.

🔒 Confidentiality guaranteed – all applications will be treated with the utmost discretion.

IT Support Technician

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